ayahqq Privacy Policy

This page describes what we collect when you use ayahqq and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We encrypt your payment details and never share your data with third parties outside the payment settlement process. Our privacy practices comply with standard data protection regulations.

When you create an account on ayahqq, you provide your name, email, phone number, and date of birth. During verification, you upload a government-issued ID. When you deposit or withdraw, we record your payment method and transaction details. We use this information to operate our platform, prevent fraud, and respond to your support requests. We do not sell your data or use it for marketing purposes outside ayahqq.

This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about our privacy practices, contact our support team. We're transparent about how we handle your information and committed to protecting your privacy.

What data we collect on ayahqq

We collect several types of information when you use ayahqq. Account information includes your name, email address, phone number, date of birth, and residential address. Identity verification requires a photo of your government-issued ID (KTP, passport, or driver's license). Payment information includes your DANA wallet, e-wallet account, mobile banking details, local payment identifier, or bank account number. We also record your IP address, device type, and browser information for security purposes.

When you use ayahqq, we log your activity: bets placed, games played, deposits made, withdrawals requested, and support inquiries. We record the date, time, and amount of each transaction. We store your Result Archive—a complete history of all your bets and settlements. This data helps us verify transactions, investigate disputes, and provide you with accurate account records.

We do not collect sensitive data beyond what is necessary for account verification and payment processing. We do not record your passwords in plain text. We do not collect your financial statements or credit history. We do not track your browsing outside ayahqq.

How we use your data on ayahqq

We use your personal information for several purposes. Account verification ensures you are who you claim to be and prevents fraud. Payment processing requires your payment details to accept deposits and send withdrawals. Customer support uses your account information to help you with questions or disputes. Fraud prevention involves analyzing transaction patterns to detect suspicious activity. Legal compliance requires us to keep records for regulatory and tax purposes.

We use your transaction history to generate your Result Archive and settle your bets. We analyze aggregate data (without identifying individuals) to understand platform usage and improve our services. We do not use your data for marketing emails or promotional campaigns unless you explicitly opt in. We do not sell your data to third parties or use it for purposes unrelated to ayahqq operations.

If you contact our support team, we use your message to resolve your issue and keep a record of our communication. This record helps us provide consistent support and investigate disputes. We may use your feedback to improve our platform, but we do not identify you in any public feedback or testimonial without your permission.

Account verification

We verify your identity using your government ID to prevent fraud and comply with regulations.

Payment processing

We use your payment details to process deposits via e-wallet, mobile banking, local payment, online payment, and bank transfers, and to send withdrawals.

Dispute resolution

We use your transaction history to investigate disputes and verify settlements on Liga 1, Piala AFF, and other markets.

Third-party processors and data sharing on ayahqq

We share your payment information with payment processors to complete deposits and withdrawals. When you deposit via e-wallet, mobile banking, or local payment, we send your payment details to those providers. When you withdraw to a online payment, e-wallet, mobile banking, or local payment account, we share your bank details with those banks. These third parties process your payment according to their own privacy policies. We do not control how they handle your data beyond the payment transaction.

Our servers may sit outside your jurisdiction. Your data may be stored on servers in different countries. We ensure that any international data transfer complies with standard data protection practices. We do not share your data with marketing companies, data brokers, or any third parties unrelated to payment processing or legal compliance.

We may disclose your information if required by law—for example, if a court orders us to provide records or if we suspect illegal activity. We will notify you of such disclosure unless legally prohibited from doing so. We do not voluntarily share your data with government agencies or law enforcement without a legal requirement.

Your rights and data access on ayahqq

You have the right to access your personal data. You can view your account information, payment history, and Result Archive at any time by logging into ayahqq. You can request a copy of all data we hold about you by contacting our support team. We provide this information in a readable format within 30 days of your request.

You have the right to correct inaccurate information. If your name, email, or phone number is incorrect, you can update it in your account settings. If you cannot update it yourself, contact our support team and we will make the correction. You have the right to request deletion of your data. Once you close your account, we remove your personal information from our active systems within 30 days. We retain transaction records as required by law for financial and regulatory purposes.

You have the right to object to certain uses of your data. If you do not want to receive support emails, you can opt out in your account settings. If you have concerns about how we use your data, contact our support team. We take all data privacy requests seriously and respond within one business day.

Cookies and tracking on ayahqq

We use cookies to keep you logged into ayahqq and to remember your preferences. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year. We use these cookies to improve your experience and prevent unauthorized access to your account. You can disable cookies in your browser settings, but this may affect your ability to use ayahqq.

We do not use tracking pixels or third-party analytics that identify you personally. We do not track your activity outside ayahqq. We do not use cookies to build a profile of your interests or behavior for marketing purposes. Our cookie use is limited to essential functions: keeping you logged in, remembering your language preference, and preventing fraud.

Data security and retention on ayahqq

We protect your data using encryption, secure servers, and access controls. Your payment details are encrypted using industry-standard protocols. Your password is hashed and never stored in plain text. Our servers are protected by firewalls and intrusion detection systems. We conduct regular security audits to identify and fix vulnerabilities.

We retain your account information as long as your account is active. Once you close your account, we delete your personal information within 30 days. We retain transaction records for seven years as required by financial regulations. We retain support communications for two years to help resolve disputes. If you request data deletion, we remove your information from our active systems immediately, subject to legal retention requirements.

If we discover a data breach, we notify affected users within 72 hours. We work with security experts to investigate the breach, contain the damage, and prevent future incidents. We do not hide security issues; we communicate transparently with our users about any risks to their data.

Contact us about privacy on ayahqq

If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries within one business day. You can reach us via email or the in-app contact form. Our English-language support team is available during standard business hours. If you have a privacy complaint, we investigate and respond within two business days.

We update this privacy policy periodically to reflect changes in our practices or regulations. We notify users of material changes via email. Continued use of ayahqq after an update means you accept the new policy. If you disagree with our privacy practices, you can close your account and request deletion of your data.

We at ayahqq are committed to protecting your privacy and operating transparently. Your data is valuable and we treat it with care. We use your information only to operate our platform, process your payments, and provide support. We do not sell your data or use it for purposes unrelated to ayahqq. If you have concerns about your privacy, we're here to help.